FAQ

Yes, we offer Cash on Delivery (COD) on eligible pin codes across India. If COD is unavailable for your location, prepaid payment options can be used. Please note the parcel cannot be opened before payment at delivery.

Currently, we do not accept orders over phone or WhatsApp. All orders must be placed directly through our website to ensure secure payments and accurate order processing.

No, you can place an order as a guest. Creating an account gives you order tracking, exclusive offers and faster checkout.

Yes, we deliver across all pin codes in India. If courier service is unavailable in certain remote areas, orders may be shipped via India Post (prepaid orders only).

Orders are dispatched within 24–48 hours. Delivery usually takes 5–7 working days, depending on your location.

Tracking details are sent via email and SMS once your order ships. You can track it through the courier partner's website, or email care@kanakkathacouture.com for help.

Yes, international customers can receive delivery in India by providing a complete Indian address and a local contact number.

Email us at care@kanakkathacouture.com as soon as possible with your order details, and we will help cancel the duplicate order (if it has not been shipped).

We offer a 7-day return/exchange policy from the date of delivery. Returns are accepted only if the product is unused, unwashed and in original packaging with tags intact.

Email us within 48 hours of delivery at care@kanakkathacouture.com with your Order ID and clear images/video of the issue, and we will resolve it quickly.