FAQs

Yes, we offer Cash on Delivery (COD) on eligible pin codes across India.
If COD is unavailable for your location, prepaid payment options can be used.

📌 Please note: The parcel cannot be opened before making payment at the time of delivery.

Currently, we do not accept orders over phone or WhatsApp.
All orders must be placed directly through our website to ensure secure payments and accurate order processing.

No, you can place an order as a guest user.

However, creating an account helps you:
Track your orders easily
Receive exclusive offers & updates
Enjoy faster checkout next time

Yes, we deliver across all pin codes in India.
If courier service is unavailable in certain remote areas, orders may be shipped via India Post (prepaid orders only).

Orders are dispatched within 24–48 hours
Delivery usually takes 5–7 working days, depending on your location
You’ll receive tracking details once your order is shipped.

Once your order is shipped, tracking details (AWB number & link) will be sent to your registered email/SMS.
You can track your order directly via the courier partner’s website.
For assistance, contact us at care@kanakkathacouture.com.

Yes. If you’re an international customer and want delivery within India, simply provide:
Complete Indian shipping address
A local Indian contact number

No worries!
Email us at care@kanakkathacouture.com as soon as possible with your order details, and we’ll help cancel the duplicate order (if it hasn’t been shipped).

We offer a 7-day return/exchange policy from the date of delivery.
✔ Returns are accepted only if the product is:
Unused
Unwashed
In original packaging with tags intact
Refunds are processed as per policy.

In the rare event of receiving a damaged or incorrect item, please email us within 48 hours of delivery at care@kanakkathacouture.com with:
Order ID
Clear images/video of the issue
Our team will assist you promptly.