✨ Exchange & Return Policy
At Kanak Katha Couture, your happiness matters to us. Every saree is crafted and curated with care, and we want you to love what you receive. If something isn’t quite right, we’re here to make it easy.
🕊️ Easy Returns & Exchanges
▪️You can request a return or exchange within 7 days of receiving your order.
▪️Items must be unused, unwashed, and in original condition with all tags intact.
▪️Products should be returned in their original packaging.
▪️Items must be unused, unwashed, and in original condition with all tags intact.
▪️Products should be returned in their original packaging.
🚚 Return Pickup & Shipping
▪️For most serviceable locations, we offer a reverse pick-up through our logistics partners.
The pickup is usually arranged within 2–5 business days after your request is approved.
▪️If reverse pickup is unavailable at your location, you may self-ship the product using a reliable courier, In such cases, return shipping charges will be reimbursed after verification.
The pickup is usually arranged within 2–5 business days after your request is approved.
▪️If reverse pickup is unavailable at your location, you may self-ship the product using a reliable courier, In such cases, return shipping charges will be reimbursed after verification.
💰 Refund Timeline
▪️Once the returned product passes quality checks, the refund will be initiated within 48 hours.
▪️The amount will reflect in your original payment method within 3–5 working days, depending on your bank.
▪️The amount will reflect in your original payment method within 3–5 working days, depending on your bank.
🔁 Exchange Policy
▪️Exchanges are allowed for colour or design subject to stock availability.
▪️Products purchased during sale or promotional offers are also eligible for exchange.
▪️If the requested exchange item is unavailable, a refund or store credit will be issued.
▪️Products purchased during sale or promotional offers are also eligible for exchange.
▪️If the requested exchange item is unavailable, a refund or store credit will be issued.
⚠️ Non-Returnable Items
▪️International orders are not eligible for exchange or returns, except in cases of manufacturing defects.
🧵 Damaged or Defective Products
▪️In the rare event that you receive a damaged or defective product, please notify us within 48 hours of delivery.
▪️Share clear images/videos for quick resolution.
▪️Once approved, we will arrange a return or replacement at no extra cost.
▪️Share clear images/videos for quick resolution.
▪️Once approved, we will arrange a return or replacement at no extra cost.
📩 How to Raise a Return or Exchange Request
▪️Simply reach out to us with your Order ID and concern:
📧 Email: care@kanakkathacouture.com
📞 Call / WhatsApp: +91 96800 31590
Our support team will respond within 24–48 hours.
📧 Email: care@kanakkathacouture.com
📞 Call / WhatsApp: +91 96800 31590
Our support team will respond within 24–48 hours.
🤍 Our Promise
We believe luxury should feel effortless. From timeless sarees to thoughtful service, Kanak Katha Couture is committed to ensuring a smooth and reassuring shopping experience—every single time.
💸 Refund Policy for Cash on Delivery (COD) Orders
▪️For orders placed using Cash on Delivery (COD), refunds are processed through bank transfer or UPI, as per standard market practice.
✅ Eligibility for COD Refunds
▪️COD refunds are applicable only for approved returns.
▪️Products must meet our return conditions (unused, unwashed, tags intact, original packaging).
▪️Refunds are initiated after the returned product passes quality inspection.
▪️Products must meet our return conditions (unused, unwashed, tags intact, original packaging).
▪️Refunds are initiated after the returned product passes quality inspection.
🏦 How Will I Receive My COD Refund?
▪️COD refunds are not issued in cash.
▪️The refund will be processed via:
UPI, or
Bank account transfer (NEFT/IMPS)
▪️You will be asked to share:
Account holder name
Bank name
Account number
IFSC code
(or UPI ID)
▪️The refund will be processed via:
UPI, or
Bank account transfer (NEFT/IMPS)
▪️You will be asked to share:
Account holder name
Bank name
Account number
IFSC code
(or UPI ID)
⏳ Refund Timeline
▪️Refund will be initiated within 48 hours of return approval.
▪️Amount will reflect in your account within 3–5 working days, depending on your bank.
▪️Amount will reflect in your account within 3–5 working days, depending on your bank.
🚚 Shipping Charges (If Applicable)
▪️If reverse pickup is unavailable and you self-ship the return, return shipping charges will be reimbursed after verification.
▪️Original shipping charges (if any) are non-refundable, unless the product is defective or damaged.
▪️Original shipping charges (if any) are non-refundable, unless the product is defective or damaged.
⚠️ Important Notes
▪️Incorrect bank or UPI details may delay the refund.
▪️COD convenience charges (if applicable) are non-refundable.
▪️Refunds are processed only in INR.
▪️COD convenience charges (if applicable) are non-refundable.
▪️Refunds are processed only in INR.
📩 Need Help With Your Refund?
Our support team is always happy to assist 🤍
📧 care@kanakkathacouture.com
📞 +91 96800 31590
📧 care@kanakkathacouture.com
📞 +91 96800 31590